Help > DivX Web Player issues > I get only sound, or only video, or my browser crashes when playing videos
I get only sound, or only video, or my browser crashes when playing videos
If you experience any of the above issues, the problem most likely lies with the DivX Plus Web Player. Visit the official DivX website and try playing the video there. If it doesn't work, it's a DivX Web Player problem.
We recommend that you try:
If you are still having problems after that, unfortunately, we can do no more to help you. The DivX Plus Web Player does have some bugs, and these are outside of our control. You may want to instead try downloading the videos and watching them locally.
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